FAQ

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?

Orders are typically processed within 3-7 business days. Delivery times may vary depending on your location and the shipping option chosen at checkout. If you have not received a tracking number within 7 business days, please contact us at alkalinegears@gmail.com.

How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can also track your order through our website under the Order Tracking section

Can I use multiple discount codes on my order?
Only one discount code can be applied per order.

Who covers the shipping costs for returns?
Customers are responsible for return shipping fees unless the item is defective or incorrect.

Will sold-out items be restocked?

Some limited edition items may not be restocked. Follow us on social media or sign up for our newsletter to get updates on restocks.

What if I receive a damaged or defective item?
Please contact our support team immediately with your order number and photos of the damaged item. We will send a replacement or process a refund.